Restore / Transcode Error: No Output Files IN / OUT - Transcoding Failed (Doc ID 2303513.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle DIVArchive - Version 7.4 and later
Information in this document applies to any platform.

Symptoms

On : 7.4 version, Manager

The restore requests on DIVA Control GUI are not processing properly. They abort with the following error:


ERROR
-----------------------

Error: The following instance has been excluded from the request: instance 0 excluded.
Error: No output files in /out - transcoding failed

STEPS
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The issue can be reproduced at will with the following steps:
1. In Control GUI
2. Go to SPM actions > there are multiple Failed long requests
3. Error for a restore request: The following instance has been excluded from the request: instance 0 excluded.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generated low-res clips.

Changes

 Vantage configuration has been changed as per customer confirmation.

Cause

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