Team Member Generates Error "HTTP 500 Internal Server Error" Or Displays A White Screen When Attempting Login And Writes "java.lang.NullPointerException at com.primavera.bo.datacaches.AbstractUserPrivsCache.getUserLicenses" In p6tmweb.log (Doc ID 2303586.1)

Last updated on DECEMBER 04, 2019

Applies to:

Symptoms

When attempting to login to Team Member (configured for SSO), either a white page or an HTTP 500 Internal Server error displays for the /p6tmweb or /p6tmweb/login URI and the following error is written to the p6tmweb.log file (when the logging level = ALL):

ERROR
-----------------------
TIMESTAMP org.springframework.web.servlet.FrameworkServlet processRequest
FINE: Could not complete request
java.lang.NullPointerException
at com.primavera.bo.datacaches.AbstractUserPrivsCache.getUserLicenses(AbstractUserPrivsCache.java:312)
at com.primavera.bo.datacaches.AbstractUserPrivsCache.isTeamUser(AbstractUserPrivsCache.java:540)
at com.primavera.bo.datacaches.AbstractUserPrivsCache.a(AbstractUserPrivsCache.java:1219)
at com.primavera.bo.datacaches.AbstractUserPrivsCache.getUserProfile(AbstractUserPrivsCache.java:100)
at com.primavera.bo.datacaches.AbstractUserPrivsCache.isSuperUser(AbstractUserPrivsCache.java:520)
at com.primavera.bo.remotable.PrivilegeHdlr.isUserSuperUser(PrivilegeHdlr.java:267)
at com.primavera.bo.remotable.qproxy.PrivilegeHdlr.isUserSuperUser(PrivilegeHdlr.java:289)
at com.primavera.bo.DBPrivilegeHdlr.isUserSuperUser(DBPrivilegeHdlr.java:99)
at com.primavera.bo.base.CalculateEngineImpl.b(CalculateEngineImpl.java:2599)
at com.primavera.bo.base.CalculateEngineImpl.a(CalculateEngineImpl.java:5227)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(CalculateEngineImpl.java:4293)
at com.primavera.bo.base.CalculateEngineImpl.a(CalculateEngineImpl.java:4039)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(CalculateEngineImpl.java:3996)
at com.primavera.bo.base.server.ServerDAOImpl.loadPrmRowSet(ServerDAOImpl.java:152)
at com.primavera.bo.remotable.ReqMgr.getObjects(ReqMgr.java:1273)
at com.primavera.bo.remotable.qproxy.ReqMgr.getObjects(ReqMgr.java:802)
at com.primavera.bo.DBReqMgr.getObjects(DBReqMgr.java:192)
at com.primavera.integration.server.mediator.BusinessObjectMediator.load(BusinessObjectMediator.java:131)
at com.primavera.integration.server.mediator.L.load(ResourceMediator.java:61)
at com.primavera.integration.server.ServerFacadeBOMgr.load(ServerFacadeBOMgr.java:260)
at com.primavera.integration.server.ServerFacade.load(ServerFacade.java:21)
at com.primavera.integration.client.LocalSession.a(LocalSession.java:416)
at com.primavera.integration.client.Session.b(Session.java:1244)
at com.primavera.integration.client.b.a(BOBase.java:135)
at com.primavera.integration.client.BOHelperBase.a(BOHelperBase.java:64)
at com.primavera.integration.client.bo.helper.ResourceHelper.load(ResourceHelper.java:532)
at com.oracle.pgbu.teammember.services.common.BOLoader.load(BOLoader.java:36)
at com.oracle.pgbu.teammember.services.tm.TeamMemberServiceImpl.loadTeamMember(TeamMemberServiceImpl.java:77)
at com.primavera.tm.authentication.P6AuthenticationConnector.authenticateUser(P6AuthenticationConnector.java:89)
at com.primavera.tm.TeamMemberOrchestrator.authenticateUser(TeamMemberOrchestrator.java:196)
at com.oracle.pgbu.servlets.AuthController.login(AuthController.java:127)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.web.bind.annotation.support.HandlerMethodInvoker.invokeHandlerMethod(HandlerMethodInvoker.java:178)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.invokeHandlerMethod(AnnotationMethodHandlerAdapter.java:444)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.handle(AnnotationMethodHandlerAdapter.java:432)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:959)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:893)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:968)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:859)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:844)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:243)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:587)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:273)
at com.oracle.pgbu.filters.AuthFilter.doFilter(AuthFilter.java:89)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:588)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:273)
at com.oracle.pgbu.servlets.WelcomeServlet.doGet(WelcomeServlet.java:14)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.oracle.pgbu.filters.TMXSSFilter.doFilter(TMXSSFilter.java:91)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:121)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3436)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3402)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2285)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2201)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1572)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:255)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a browser
2. Connect to the Team Member web application. Note, when configured for SSO, you will be prompted for SSO authentication.
3. Note the error which occurs when attempting to render the Team Member page.

Cause

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