Missing Inbound FA Completion Sync Requests In CC&B Due To Large Attachments From MWM (Doc ID 2304681.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

Missing inbound FA Completion Sync Requests in CC&B

We've noticed that there are a number of FAs that were successfully completed in MWM, but there is no completion Sync Request in CC&B.

Each of these has a successful completion in MWM including the outbound Sync Request and Outbound Message. No inbound Sync Requests exist in CC&B at all for these FA IDs. Normally, we’d expect to see a Sync Request in an error status when viewing the CC&B FA if there is a business error. This means no To Dos or anything, so it was only by manually checking their work that these were discovered.
 

Solution

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