Item Details Are Not Displaying During Discrepancy Resolution (Doc ID 2304702.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Retail Invoice Matching - Version 15.0.1 and later
Information in this document applies to any platform.

Goal

In ReIM 15.0.1

Item details are not displaying during discrepancy resolution

When there is a discrepancy, in the detail match window we don’t get to see the details of the item with discrepancy. In this case, there are three items and one of them is having a discrepancy.
As you can observe (in the example below), the Cost and Quantity info isn’t available for one item.
However, when selecting, the item using the ‘Check Box’ then it appears.

Step 1. Create PO
Item Qty Amt
1      10  20
2      15  300
3      20  100

Step 2. Receive PO in full

Step 3. Create Invoice
Item Qty Amt
1      10  20
2      15  300
3      10  100

Step 4. Navigate Invoice Matching > Summary Match
Search by PO

Step 5. Select PO and Receipt and click Summary Match

Step 6. Click Detail Match

    Result: Item details of Item 3 is missing

Step 7. Click the check box next to Item 3

    Result: Item details appears
 

Solution

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