When Declining An Activity In Preview, The Activity Is Not Declined (Doc ID 2304763.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.9 and later
Oracle Real-Time Scheduler - Version 2.2.0.3.9 and later
Information in this document applies to any platform.

Symptoms

On the Mobile Application, when user declines an activity in Preview the activity is not declined.

Steps:
1. Click on Preview
2. Select an activity
3. Decline the activity
4. Enter reason. Click OK.
5. It shows the activity is declined.
6. A few minutes later, Start the Shift
7. The activity is still there.
8. In CDI, there is no evidence that the activity was declined

Cause

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