When Declining An Activity In Preview, The Activity Is Not Declined

(Doc ID 2304763.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version and later
Oracle Real-Time Scheduler - Version and later
Information in this document applies to any platform.


On the Mobile Application, when user declines an activity in Preview the activity is not declined.

1. Click on Preview
2. Select an activity
3. Decline the activity
4. Enter reason. Click OK.
5. It shows the activity is declined.
6. A few minutes later, Start the Shift
7. The activity is still there.
8. In CDI, there is no evidence that the activity was declined


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