Query Task Preview Mode Appearing When We Click on the Glyph After Manual Task State Changes to HOLD

(Doc ID 2305108.1)

Last updated on SEPTEMBER 17, 2017

Applies to:

Oracle Communications Order and Service Management - Version and later
Information in this document applies to any platform.


On : version, WebClient

Problem Description:

When a manual task state is accepted , if we try to open the same task from work list or query mode that same task view appears with all relevant data at both the places.

When same manual task state is suspended and the state name is changed to HOLD, if we try to open the task from work list mode the same manual task view appears on which state change operation is applied.
But if we same task is in suspended state and if we try to open the task from Query Mode, we don't find same task view opening instead Query View for the Order opens.




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