RP Plan Completes Successfully But Will Not Load To User Interface (Appears to Hang When Loading)

(Doc ID 2305168.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Rapid Planning - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4.1 version, Planning Engine in PROD

Users are on 12.2.4 and have applied VCP Cum Patch 12.2.4.1 - 19549533

Key RP files
$$Header: engine.zip 120.134.12020000.51 2014/10/10 09:40 mkpatel ship $
$Header: RPAdmin.zip 120.5 2009/12/22 23:12 nyellank ship $
$Header: RPUIDomainTemplate.zip 120.0.12020000.2 2013/08/23 05:50 $
$$Header: ui.zip 120.206.12020000.54 2014/10/21 23:55 zhtian ship

They have 4 RP engine managed servers up and running. They successfully loaded 3 RP plans. The 4th RP plan still shows loading and does not load

EXPECTED BEHAVIOR
-----------------------
Expect all 4 RP plans to load to RP UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Verify 4 Engine managed servers are up and running
2. Successfully load 3 RP plans
3. 4th RP plan just shows loading and will not load

Cause

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