Production System Down (Doc ID 2305202.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

The system seemed to lock up.  Operators were unable to use the system.



After performing a 'cmd snapshot', the ISIS dump for JMService showed two threads that were deadlocked:

TASK: 11f7a2b08, native id 0x8b0, State:
JMService::completeAndUpdateEvent(1c4d0c668)
Waiting on: (
      stormman_lock: wa held by "JMStormMan::setExportInfo"@101e9438 wants wa
at "JMService::completeAndUpdateEvent"
      File: "JMStormAdaptor.C" Line:  785)
Activity: 0

TASK: 1101e9438, native id 0xdb2, State: JMStormMan::setExportInfo(1101eaca8)
Waiting on: (DBS::mutex::request)
Activity: 0

Cause

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