uMail Record Attachment in PDF Format Will Not Open: Adobe Acrobat Reader could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged...
(Doc ID 2305279.1)
Last updated on SEPTEMBER 07, 2017
Applies to:Primavera Unifier Cloud Service - Version 22.214.171.124 to 126.96.36.199 [Release 16.2 to 17.8]
Primavera Unifier - Version 188.8.131.52 and later
Information in this document applies to any platform.
On Unifier : Version 184.108.40.206
When sending a uMail from a Business Process (BP) to a user, Unifier creates a PDF which is attached to the uMail.
When trying to open the attachment, the user receives the Adobe Reader error message below.
Adobe Acrobat Reader could not open 'umr-0009 (6).pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
The issue has the following business impact:
Due to this issue, users cannot open attachments that are sent via uMail from a BP to a user.
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