uMail Record Attachment in PDF Format Will Not Open: Adobe Acrobat Reader could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged...

(Doc ID 2305279.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 to 17.8.0.0 [Release 16.2 to 17.8]
Primavera Unifier - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Version 16.2.2.1

When sending a uMail from a Business Process (BP) to a user, Unifier creates a PDF which is attached to the uMail.
When trying to open the attachment, the user receives the Adobe Reader error message below.

ERROR
-----------------------
Adobe Acrobat Reader could not open 'umr-0009 (6).pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open attachments that are sent via uMail from a BP to a user.

Cause

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