uMail Record Attachment in PDF Format Will Not Open: Adobe Acrobat Reader could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged...
(Doc ID 2305279.1)
Last updated on DECEMBER 01, 2020
Applies to:
Primavera Unifier Cloud Service - Version 16.2.0.0 to 17.8.0.0 [Release 16.2 to 17.8]Primavera Unifier - Version 16.2.0.0 and later
Information in this document applies to any platform.
Symptoms
On Unifier : Version 16.2.2.1
When sending a uMail from a Business Process (BP) to a user, Unifier creates a PDF which is attached to the uMail.
When trying to open the attachment, the user receives the Adobe Reader error message below.
ERROR
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Adobe Acrobat Reader could not open 'File Name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot open attachments that are sent via uMail from a BP to a user.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |