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The Register Incorrectly Discounts And Returns The Wrong Amount With Transaction Discount (Doc ID 2305550.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.


In Oracle Retail Point-of-Service (ORPOS), when applying a transaction discount (amount and percent), return, and/or a tax override on the ORPOS system in one single transaction, the register incorrectly discounts and returns the wrong amount.

Steps to Reproduce:

1. Log into ORPOS
2. Add an item to transaction (item: 1234)
3. Add same item to trans again (item 1234)
4. Select F8 Pricing > F4 Discount > F3 AMT Transaction
5. Add Amount-Trans Discount to trans ($10.00 off transaction)
6. Select Return (F2) --> Select No Receipt (F3) button
7. Add item to Return Without Receipt screen (item: 1234)
8. Add more information for Return and Customer
8. Actual: Go Sale Line Item screen. The discount amount only applied to the first item line
9. Add item to transaction (item: 1234)
10. Actual: The discount amount didn’t apply to sale item and return item
11. Add item to transaction (item: 1234)
12. Actual: The discount amount was applied to all items in the transaction but the discount amount is incorrectly in all line items




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