Sometimes Response From UIM Is Not Being Consumed By OSM In Production (Doc ID 2305979.1)

Last updated on SEPTEMBER 17, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Sometimes CaptureBI response from UIM is not being consumed by OSM in Production server.
Getting below exception in OSM log during response consumption.

<[ACTIVE] ExecuteThread: '15' for queue: 'weblogic.kernel.Default (self-tuning)'>


!!!!! ERROR: ORDER_UPDATE_FAILED: updateOrderLifeCycleManagement: orderId:[14533] Error:[Exception occured while fetching Fulfillment State Mapping. External FulfufillmentState CALCULATED not found in any of the OrderComponentSpecs [PlanDeliveryFunction][SOM_ProvisioningOrderFulfillment],[SRM1][SOM_ProvisioningOrderFulfillment],[SOM_WholeOrderGranularity][SOM_ProvisioningOrderFulfillment] or their ancestor OrderComponentSpecs.]

Error on line 1109 of OrderLifecycleModule.xquery:
  ORDER_UPDATE_FAILED: Error updating Order Lifecycle record.
  at orderlifecyclemodule:updateOrderLifeCycleManagement() (*module with no systemId*#299)
  at local:updateSomOlmForComponent() (*module with no systemId*#400)

Changes

 

Cause

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