Damage Assessment Uses Call Address Instead of Device Address
(Doc ID 2306207.1)
Last updated on SEPTEMBER 13, 2017
Applies to:Oracle Utilities Network Management System - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.3]
Information in this document applies to any platform.
Damage Assessments created for an event with multiple calls is given the wrong address.
When a damage assessment is created on an isolating device with multiple calls, it populates the “Address” field with the customer address of the 1st caller on the event. It is supposed to populate it with the device location from the event. The damage assessment shows entered from OMS (wrong) and the damage assessment entered from ClickMobile (correct).
The documentation says that the address of the device should be used for event-based Damage Assessments.
The issue can be reproduced at will with the following steps:
1. Place two "all out" calls on a device.
2. Select the event in workagenda
3. Open Damage Assessment for the event
4. Create a new damage assessment.
The address is populated with the address of the first caller
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!