Stock on Hand Not Reverted for Late Sales in SIM (Doc ID 2306215.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 15.0 and later
Information in this document applies to any platform.

Symptoms

When a sale is processed after a stock count's complete phase and before the authorize phase, it affects stock on both Retail Merchandising System (RMS) and Store Inventory Management (SIM).
When the stock count is then authorized, a late sale record is inserted into STORE_ITEM_STOCK_HISTORY table and an inventory adjustment is sent to RMS to revert the sale quantity but the same doesn't happen in SIM and the sale is not reverted, leaving the stock discrepant between RMS and SIM.

Steps to Recreate:

1. Create and schedule a Unit stock count for a given item.
2. Take the snapshot for the stock count.
3. Insert the counted quantity and complete the stock count.
4. Integrate a sale with transaction time older than the current time.
Verify the stock is affected both on RMS and SIM.
5. Finalize the stock count by authorizing the count.
Verify that an inventory adjustment is sent to RMS to revert the sale quantity, but this doesn't happen on SIM despite inserting a late sale record into STORE_ITEM_STOCK_HISTORY, leaving the stock discrepant between SIM and RMS.

Changes

 

Cause

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