Create Event Tool Creates a PSO For Single Customer Instead of PDO (Doc ID 2306232.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.0.0 and later
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When a PSO (Probable Service Outage) is manually created (from Create Event), the customer view in the Trouble Info is not showing any customers. Since some projects have customer dot ('Point-of-Service') with only 1 customer configured, when manually creating an event using “Create Event” tool at this kind of customer dot, it creates a PSO not PDO (Probable Device Outage), which results in 0 customer displayed in TroubleInfo Customer View.

 

Changes

 

Cause

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