Create Event Tool Creates a PSO For Single Customer Instead of PDO
Last updated on SEPTEMBER 11, 2017
Applies to:Oracle Utilities Network Management System - Version 18.104.22.168.0 and later
Oracle Network Management for Utilities - DMS - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
When a PSO (Probable Service Outage) is manually created (from Create Event), the customer view in the Trouble Info is not showing any customers. Since some projects have customer dot ('Point-of-Service') with only 1 customer configured, when manually creating an event using “Create Event” tool at this kind of customer dot, it creates a PSO not PDO (Probable Device Outage), which results in 0 customer displayed in TroubleInfo Customer View.
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