How to Freeze Bill Details after Funding Request Processed to Avoid Mismatch in Outstanding Bill Column

(Doc ID 2306329.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.5.0.3.0 and later
Information in this document applies to any platform.

Symptoms

In ORMB v2.5.0.3.0 against FW 4.3.0.1.0, BI - Billing
Mismatch in outstanding bill column, after funding request got processed.

ACTUAL BEHAVIOR  
--------------------------------
When the funding request got processed, the outstanding amount column displays zero value in Funding request. But if user cancel the payments/adjustments manually, again the value of outstanding amount column in Funding request is displaying some value rather than zero, even if Funding is in processed status.

EXPECTED BEHAVIOR
-------------------------------------
As per the business requirement, we need to freeze bill details in funding request when it is approved.
So even if payment/adjustment got cancelled later, it should not reflect the changed amount in processed Funding request.
It should show same amount that was approved with.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Funding request got processed
2. Currently Outstanding amount is $500 and Funding Amount is $500. Payment has been created of amount $500.
3. Now user unmatched/canceled the payment
Notice that the outstanding amount changed to $1000. But as per requirement, we need to freeze bill details in funding request when it is approved, so it should show $500.

BUSINESS IMPACT
-------------------------------
The issue has the following business impact:
Due to this issue, users cannot process the payment as it is showing incorrect amount.

Cause

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