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How to Freeze Bill Details after Funding Request Processed to Avoid Mismatch in Outstanding Bill Column (Doc ID 2306329.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


In ORMB v2. against FW, BI - Billing
Mismatch in outstanding bill column, after funding request got processed.

When the funding request got processed, the outstanding amount column displays zero value in Funding request. But if user cancel the payments/adjustments manually, again the value of outstanding amount column in Funding request is displaying some value rather than zero, even if Funding is in processed status.

As per the business requirement, we need to freeze bill details in funding request when it is approved.
So even if payment/adjustment got cancelled later, it should not reflect the changed amount in processed Funding request.
It should show same amount that was approved with.

The issue can be reproduced at will with the following steps:
1. Funding request got processed
2. Currently Outstanding amount is $500 and Funding Amount is $500. Payment has been created of amount $500.
3. Now user unmatched/canceled the payment
Notice that the outstanding amount changed to $1000. But as per requirement, we need to freeze bill details in funding request when it is approved, so it should show $500.

The issue has the following business impact:
Due to this issue, users cannot process the payment as it is showing incorrect amount.




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