SQL Server Database Instance Periodically Becomes Unresponsive and Requires a Restart Causing a Service Interruption for Primavera P6 Users

(Doc ID 2306629.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 7.0 and later
Primavera P6 Professional Project Management - Version 7.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Periodically the SQL Server instance becomes unresponsive and needs to be restarted.

EXPECTED BEHAVIOR
-----------------------
The SQL Server instance should maintain stable performance and not need to be restarted during production hours.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users periodically experience service interruptions.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms