My Oracle Support Banner

Finance Validation Email Is Sent to Both Active and Inactive Team Members Because Resource for Role Not Properly Updated (Doc ID 2306854.1)

Last updated on JANUARY 22, 2018

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.1 and later
Instantis EnterpriseTrack - Version 17.1 and later
Information in this document applies to any platform.


When changing the Resource for a Role (such as Finance Rep) on a project, the validation request is sent to both previous and the new Finance Rep, and it shows up in both "My Work" pages. And a search of projects by Finance Reps does not include the project with the new Finance Rep.

When assigning a new Finance Rep on a Project, the old one should be removed.

The issue can be reproduced at will with the following steps:

  1. Change the Role for a Resource on a Project, for example: Finance Rep
  2. Send a validation report
  3. Notice that both reps receive it
  4. Check My Work for the old and new Finance Rep
  5. Notice it shows up for both users


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.