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Duplicate Pending Scheduled Actions In BRM (Doc ID 2306985.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

After performing collections test regarding reschedule request, it is observed that the scheduled actions pending were duplicated. New collections actions are generated which will take place 10 days later.
All except one original collections actions under the same collections scenario remains with original schedule.

Steps to replicate:
a. Put the bill unit of the account in collections and make sure there are scheduled actions to be generated
b. Use 'PCM_OP_COLLECTIONS_RESCHEDULE_ACTION' to reschedule one collections action  

Cause

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In this Document
Symptoms
Cause
Solution
References


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