BCUI - Payment Detail Blank For Soft Decline Failed Credit Card Payment (Doc ID 2307065.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.5.0.17.0 version, Billing Care UI(BCUI),

ACTUAL BEHAVIOR
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When opening an existing account that has credit card payment with a few fails, which are soft declines and finally the payment was made after a few tries, the payment details are blank in the payment transaction.

Below error is seen in Weblogic log:


STEPS
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The issue can be reproduced at will with the following steps:
  1. Login BCUI
  2. Search for an account that has failed payments
  3. Open this account, and click on the news feed (transactions)
  4. Click on this payment transaction

Changes

 

Cause

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