My Oracle Support Banner

FAQ: Enhancement Requests in Communication Global Business Unit (CGBU) (Doc ID 2307104.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Oracle Communications MetaSolv Solution Module - ASR - Version 50.0.0 and later
Oracle Communications MetaSolv Solution Module - LSR - Version 9.0.0 and later
Oracle Communications ASAP - Version 1.1.0 and later
Oracle Communications BRM - Elastic Charging Engine - Version 11.1.0.0.0 and later
Information in this document applies to any platform.

Purpose

To provide information on how Enhancement Requests are logged, evaluated by development and how to monitor them in My Oracle Support.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Questions and Answers
 1. What is an ER (Enhancement Request)?
 2. How are Enhancement Requests different from bugs?
 3. Can customers log Enhancement Requests via My Oracle Support?
 4. How is an Enhancement Request evaluated by Development?
 5. When will be Enhancement Request be implemented?
 6. What are the status codes for Enhancement Requests?
 7. How to monitor Enhancement Request in My Oracle Support?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.