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FAQ: Enhancement Requests in Communication Global Business Unit (CGBU) (Doc ID 2307104.1)

Last updated on APRIL 03, 2019

Applies to:

Oracle Communications Calendar Server - Version 1.0 and later
Oracle Communications Connector for Microsoft Outlook - Version 2.0.3 and later
Oracle Communications Contacts Server - Version 8.0.0.0.0 and later
Oracle Communications Converged Application Server - Service Controller - Version 6.1.0 and later
Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.

Purpose

To provide information on how Enhancement Requests are logged, evaluated by development and how to monitor them in My Oracle Support.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1. What is an ER (Enhancement Request)?
 2. How are Enhancement Requests different from bugs?
 3. Can customers log Enhancement Requests via My Oracle Support?
 4. How is an Enhancement Request evaluated by Development?
 5. When will be Enhancement Request be implemented?
 6. What are the status codes for Enhancement Requests?
 7. How to monitor Enhancement Request in My Oracle Support?
References

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