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FAQ: Enhancement Requests in Communication Apps Global Business Unit (CGBU) (Doc ID 2307104.1)

Last updated on SEPTEMBER 28, 2023

Applies to:

Oracle Communications Messaging Server - Version 4.0.0 and later
Oracle Communications Mobile Synchronization Gateway - Version 8.0.0.0.0 and later
Oracle Communications Network Charging and Control - Version 2.2.0 and later
Oracle Communications Network Integrity - Version 3.1.0 and later
Oracle Communications Network Intelligence - Version 3.0.0 and later
Information in this document applies to any platform.

Purpose

To provide information on how Enhancement Requests are logged, evaluated by development and how to monitor them in My Oracle Support.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 1. What is an ER (Enhancement Request)?
 2. How are Enhancement Requests different from bugs?
 3. Can customers log Enhancement Requests via My Oracle Support?
 4. How is an Enhancement Request evaluated by Development?
 5. When will be Enhancement Request be implemented?
 6. What are the status codes for Enhancement Requests?
 7. How to monitor Enhancement Request in My Oracle Support?
References

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