Error Printing Custom Reports: "Error Failed to load PDF document."
Last updated on OCTOBER 09, 2017
Applies to:Primavera Unifier - Version 220.127.116.11 and later
Primavera Unifier Cloud Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
When attempting to print a record using a Custom Print, the following error is displayed: "Error Failed to load PDF document."
STEPS to Verify Issue
- Access Unifier as User with appropriate permissions.
- Navigate to the applicable workspace > Open the Record > click "File" > "Print Preview" > "Custom..." > Select "Custom Print" > Receive popup message:
"Error - Failed to load PDF document."
NOTE: With Debug Enabled and while reproducing the issue an Exception Error will be seen in the Unifier.log that included this text:
******** Error in response from BI Publisher ********~
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