Users Are Not Prompted if Partial Resolution is Done Using Multiple Reason Codes

(Doc ID 2308398.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle Retail Invoice Matching - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

In ReIM 16.0 - Users are not prompted if partial resolution is done using Multiple reason codes .

In resolve discrepancy screen, there are options to go with single reason code and multiple reason codes.
If you go with Single reason code, the whole discrepancy will be resolved with the reason code selected.
 
But if use multiple reason codes and select only one reason code and give partial value of variance under Multiple reason codes section and click apply. No message shown to user .

 
Steps To Recreate:
1. Select Multiple reason codes in Resolve discrepancy screen.
2. Choose Receipt correct and choose any reason code and provide value as 500.
3. Click apply.
4 The document is getting resolved for 1000. Thats ok. But the user will think, he has resolved for 500 only not for 1000.


Changes

 

Cause

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