Mobile Sync Error - Got Exception While Checking MS Capabilities (Doc ID 2308520.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

Installed the Mobile Synchronization Gateway and seeing a problem with what looks to be the capabilities of the mail store.  Current capabilities are shown as:

* OK [CAPABILITY IMAP4 IMAP4rev1 ACL RIGHTS=tekx QUOTA LITERAL+ NAMESPACE UIDPLUS CHILDREN BINARY UNSELECT SORT CATENATE URLAUTH LANGUAGE ESEARCH ESORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES CONDSTORE ENABLE QRESYNC CONTEXT=SEARCH CONTEXT=SORT WITHIN SASL-IR SEARCHRES METADATA ID LIST-STATUS SPECIAL-USE CREATE-SPECIAL-USE MULTISEARCH SORT=DISPLAY LOGIN-REFERRALS X-SUN-SORT ANNOTATE-EXPERIMENT-1 X-UNAUTHENTICATE X-SUN-IMAP XUM1 X-ORCL-AS IDLE XSNIPPET=FUZZY AUTH=PLAIN] host.domain.com IMAP4 service (Oracle Communications Messaging Server 8.0.1.2.20170621 64bit (built Jun 21 2017))

But, receive the following exception error in the errors.0 log when the client tries to connect:

At the same time, the Glassfish server.log shows the following:

L'utilisateur [admin] de l'hôte <IP ADD> ne dispose pas d'un accès administrateur, ou bien le nom utilisateur et le mot de passe fournis sont incorrects|#]

which translates into:

The [admin] user of host <IP ADD> does not have administrator access, or the username and password provided are incorrect | #]

Changes

No changes;  this is a new installation.

Cause

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