RightNow Records Are Not Showing Up In The Experience Manager Boost And Bury Editor

(Doc ID 2308713.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

When trying to Boost or Bury specific records, the Results List in the Experience Managers - Boost And Bury Editor is not displaying records From RightNow. The Result List is only showing records from the ProductCatalog in Oracle Commerce. It has been confirmed via the JSP Reference Application that the mdex contains records from both the ProductCatalog and RightNow; however the Boost and Bury Editor is only showing records for Oracle Commerce. 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms