Approve Reason & Comment Inconsistency In Approve Price Assignment

(Doc ID 2308859.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, ZZ - Common Routines


Problem Summary
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The problem is in regard to the deployment of Patch No:
26370348 - APPROVAL TRANSACTION - APPROVAL REASON & COMMENT

This patch is developed as a part of Approval Workflow enhancement and enables Reason & Comment functionality for Approval Screens.

The Approve Reason & Comment Functionality is inconsistent in the Approve Price Assignment screen.
Approve Reason & Comment does not work while accepting transactions for Query options: 'Customer' and 'Account'.

Scenario:

Steps followed to accept Price Assignment Approval Transaction(s).
1. Go to Main Menu --> Approval Workflow Management --> Approve Price Assignment.
2. Select Query option as Customer/Account.
3. Search for any existing Customer/Account.
4. Click on broadcast to view pending transaction(s).
5. Use checkbox to select transaction(s) and click on 'Accept Changes' to approve.

Current Behavior:
All the selected transaction get accepted without triggering Approve Reason & Comment UI.

Expected Behavior:
Approve Reason & Comment should be triggered before transaction acceptance.

Cause

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