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Error 'No mapping for the Unicode character exists in the target multi-byte code page' When Attempting to Login to P6 Professional (Doc ID 2309045.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Primavera P6 Professional Project Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional the following error occurs:

DelayedMemo: table=(UserSetting), sql=(select user_data FROM userdata WHERE user_data_id=:user_data_id), Exception=(No mapping for the Unicode character exists in the target multi-byte code page)

After selecting OK a second error occurs:

Exception EEncodingErrorin module PM.exe at 000000000005602F, No mapping for the Unicode character exists in the target multi-byte code page.

 

The issue can be reproduced at will using the following steps:

  1. Login to P6 Professional.
  2. Observe first error.
  3. Click OK.
  4. Observe second error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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