"Internet Explorer cannot display the webpage" Error Encountered While Navigating in ALM 8.0.2

(Doc ID 2309253.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle Financial Services Asset Liability Management - Version 8.0.0 and later
Information in this document applies to any platform.
Oracle Financial Services Profitability Management (PFT)
Oracle Financial Services Funds Transfer Pricing (FTP)
Oracle Financial Services Asset Liability Management (ALM)
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)
Oracle Financial Services Analytical Applications (OFSAA)
Oracle Financial Services Enterprise Performance Management (EPM)

Symptoms

After installing OFSAA ALM pack 8.0.2, customer encountered display errors in User Interface (UI) while navigating to following sections of the application:
1. Batch Execution Rights
2. Write Protected Batch

ERROR
"Internet Explorer cannot display the webpage"

The issue can be reproduced at will with the following steps:
1. Login to OFSAA GUI, as OFSAAADMN user
2. Select ALM from the Applications list
3. From the Common Object Maintenance section on the left hand side, select Operations -> Batch Execution Rights.
4. Similar issue is encountered when navigating to Object administration-> Select applicable INFODOM -> OFSAAI -> Object Administration -> Utilities -> Write Protected Batch.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms