OSM Cluster: Error: Failed to Retrieve JMS Redelivery Configuration Due to Null Exception

(Doc ID 2309533.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 7.2.4 version

1. Today during the scheduled automatic restart of OSM and other OCS stack applications, Node 2 server threw errors during startup. OSM did come up. However orders got stuck at a particular automation task.

 
ERROR
-----------------------

The customer is running OSM 7.2.4.2.9 on the cluster and consistently getting following error during the restart of the cluster

<05:32:30>  <Error> <oms> <ocsosmapp001> <osm7prod_ms1> <[ACTIVE]
ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'>
<oms-internal> <BEA1-0002598F1BFEB7B7E6FF>
<0000LgPbcY00joIpqoDCiY1Oqsnf000002> <1490783550841> <BEA-000000>
<helper.JMSHelper: Failed to retrieve JMS redelivery configuration due to
null com.mslv.oms.OMSException at
com.mslv.oms.j2ee.J2EEServiceWebLogic.getJMSRedeliveryConfiguration(J2EEServiceWebLogic.java:1185) at com.mslv.oms.view.rule.helper.JMSHelper$1.



Changes

 

Cause

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