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Error Message on Suspense Payment Error (Doc ID 2310408.1)

Last updated on JUNE 29, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On : BRM 7.5.0.17.0

In a scenario of allocating suspended payment in different currency, instead of returning a general error message, a detailed error message is expected so that business can differentiate whether it is a real system error or any data entry error.

ERROR
-------------
Actual : "The system is unable to complete the task. Contact your supervisor."
Expected : "Payment is not recorded for correct account error."


STEPS
-----------------------
1) Create a account in 840 currency
2) Create a suspense payment in 36 currency using BCUI
3) Try to allocate the A$ currency suspended payment to USD currency account using BCUI


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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