Financial Message Delivery is Delayed Until the end of Generate Process

(Doc ID 2310880.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Beginning in OHI 2.16 the generate process does not start delivering messages until the end of the Generate Financial Message process. In 2.14 release messages were delivered almost immediately upon the start of the OHI processing for the check run. The change in 2.16 to deliver messages at the end is adding one and half to two hour delay in the completion of the financial processing for the check run.

The issue can be reproduced at will with the following steps:
1. Process claims
2. Run the check run and financial message process

Due to this issue,  the check run takes longer meaning that other processes cannot be run the same night.

Changes

 

Cause

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