Financial Message Delivery is Delayed Until the end of Generate Process
Last updated on SEPTEMBER 25, 2017
Applies to:Oracle Health Insurance Claims Adjudication - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
Beginning in OHI 2.16 the generate process does not start delivering messages until the end of the Generate Financial Message process. In 2.14 release messages were delivered almost immediately upon the start of the OHI processing for the check run. The change in 2.16 to deliver messages at the end is adding one and half to two hour delay in the completion of the financial processing for the check run.
The issue can be reproduced at will with the following steps:
1. Process claims
2. Run the check run and financial message process
Due to this issue, the check run takes longer meaning that other processes cannot be run the same night.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms