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Error: "java.lang.ClassNotFoundException" In Claim Digger Log File, XML File Export Fails With Empty Log File (Doc ID 2311067.1)

Last updated on OCTOBER 24, 2017

Applies to:

Primavera P6 Professional Project Management - Version 8.3.5.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.3.5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to export XML or run Schedule Comparison,
the following error occurs.

ERROR
-----------------------
com.primavera.PhoenixException:
at com.primavera.infr.admin.CfgAccessMgr.a(CfgAccessMgr.java:91)
at com.primavera.infr.admin.CfgAccessMgr.<init>(CfgAccessMgr.java:74)
at com.primavera.integration.app.common.BaseApplicationContext.o(BaseApplicationContext.java)
at com.primavera.integration.app.common.BaseApplicationContext.p(BaseApplicationContext.java)
at com.primavera.integration.app.schedcomp.CompareMain.main(CompareMain.java)
Caused by: java.lang.ClassNotFoundException:
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.primavera.infr.admin.CfgAccessMgr.a(CfgAccessMgr.java:87)
... 4 more
Original Exception:
java.lang.ClassNotFoundException:
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.primavera.infr.admin.CfgAccessMgr.a(CfgAccessMgr.java:87)
at com.primavera.infr.admin.CfgAccessMgr.<init>(CfgAccessMgr.java:74)
at com.primavera.integration.app.common.BaseApplicationContext.o(BaseApplicationContext.java)
at com.primavera.integration.app.common.BaseApplicationContext.p(BaseApplicationContext.java)
at com.primavera.integration.app.schedcomp.CompareMain.main(CompareMain.java)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6 Professional
2. Go to Tools --> Schedule Comparison (Claim Digger)
3. Login window appears
4. Attempt to login
5. Check the log file and it displays the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run any internal plugins.

Changes

 

Cause

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