Error: "java.lang.ClassNotFoundException" When Attempting to Export XML or Run Schedule Comparison (Doc ID 2311067.1)

Last updated on MAY 31, 2019

Applies to:

Symptoms

When attempting to export XML or run Schedule Comparison, the following error occurs:

ERROR

com.primavera.PhoenixException:
at com.primavera.infr.admin.CfgAccessMgr.a(CfgAccessMgr.java:91)
at com.primavera.infr.admin.CfgAccessMgr.<init>(CfgAccessMgr.java:74)
at com.primavera.integration.app.common.BaseApplicationContext.o(BaseApplicationContext.java)
at com.primavera.integration.app.common.BaseApplicationContext.p(BaseApplicationContext.java)
at com.primavera.integration.app.schedcomp.CompareMain.main(CompareMain.java)
Caused by: java.lang.ClassNotFoundException:
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.primavera.infr.admin.CfgAccessMgr.a(CfgAccessMgr.java:87)
... 4 more
Original Exception:
java.lang.ClassNotFoundException:
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.primavera.infr.admin.CfgAccessMgr.a(CfgAccessMgr.java:87)
at com.primavera.infr.admin.CfgAccessMgr.<init>(CfgAccessMgr.java:74)
at com.primavera.integration.app.common.BaseApplicationContext.o(BaseApplicationContext.java)
at com.primavera.integration.app.common.BaseApplicationContext.p(BaseApplicationContext.java)
at com.primavera.integration.app.schedcomp.CompareMain.main(CompareMain.java)

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 Professional
2. Go to Tools --> Schedule Comparison (Claim Digger)
3. Login window appears
4. Attempt to login
5. Check the log file and it displays the error

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot run any internal plugins.

Cause

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