CSR and Admin Customer Search does not refresh Account List when changing Accounts

(Doc ID 2311326.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0.2 to 2.1.0.2 [Release 2.1]
Information in this document applies to any platform.

Goal

We have encountered this issue:


1. Login to OUCSS with either Admin or CSR accounts
2. Go to Admin > Customer Search
3. Find a one registered OUCSS account (make sure it already has at least one CCB account enrolled under it)
4. Click “View User Pages” where you are navigated to the Account List page
5. Now, repeat step 2-4 again by choosing different OUCSS account. You will see this same CCB account shows up again even you already clicked other OUCSS accounts.

 

Solution

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