Roles And Privilege Summary Report Is Failing

(Doc ID 2311395.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.4.0 version, Standard reports

The execution of “Roles and Privilege Summary” Report fails from the web client with the following message( See below error section)
It also fails in the java client as it never displays and the URL is:
https://otterbox2.plmhost.com/Agile/PLMServlet?module=LoginHandler&opcode=forwardToMainMenu

Privileges seem to be set correctly and this occurs with two different users in the Production environment.

Our system is hosted by Go Engineer and various support files will be attached.

ERROR
-----------------------
 ERROR: An unexpected error occurred during report output generation. Please contact your system administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
See above description

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
cannot generate the report

Cause

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