Error In To Do Creation When Assignment Kept For The Same Crew Has Been Recalled

(Doc ID 2311397.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.3]
Information in this document applies to any platform.


On : version, Mobile Communications Platform

Error in To Do creation when Assignment kept for the same crew has been recalled

Scenario: Moving the FA from one reader to another thru the allocate mechanism on the CDI. For instance reader one had the order on their ipad in a suspended state. Reader two needs the order on their ipad. So we would right click on the order and hit allocate and move it to Reader two. Or we could open the order up and use the allocate tab at the top of the screen.

Result: Remote message for Task Update in error (system error). Remote message data shows Returned status, status reason = M2-RECALLED, same Crew = M1YS.

In logs, the error reported was in M1-KEEPACTCR (Keep Activity With Crew - enter plugin for Returned Status) where it's trying to move site address (group element) into To Do's sort key. Failed invoking step : move "AssignmentDataArea/location/siteAddress" to "F1-AddToDoEntry/sortKey3";
The root LoggedException was: Cannot move elements to noncontainer field. Metadata:



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