Java Error When Accessing Demantra - Could not find a valid Java virtual machine to load.

(Doc ID 2311657.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

Oracle Demantra Demand Management - Version 12.2.6.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6.1 version, CollabWB

When attempting to install Demantra Local Application,
the following error occurs.

ERROR
-----------------------
Could not find a valid Java virtual machine to load.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Collaborator Workbench .
2. Tried to install Demantra local application
It fails.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, one user is unable to access demantra through demantra local application on windows 10 after installing java 8 u144.
The specific user can't use demantra .

Cause

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