Unable To Add Service Classes To Bundle Export With "Additional Entity Search" Zone

(Doc ID 2311698.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.3.0.1.0 [Release 2.2 to 2.3]
Oracle Real-Time Scheduler - Version 2.2.0.3.0 to 2.3.0.1.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Unable to add Service Classes to Bundle Export with "Additional Entity Search" Zone

The "Additional Entity Search" Zone has Search By options including "Service Class". When using this option to search for Service Classes, the results table is incorrect and shows Service Area as the primary column. Because the results are incorrect, we can't add the Service Classes to a Bundle Export with this approach.

Cause

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