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Unifier Mobile App Record Creation Issue When The Workflow Contains Conditional Routing (Doc ID 2311927.1)

Last updated on MARCH 12, 2021

Applies to:

Primavera Unifier Cloud Service - Version 17.7 to [Release 17.7 to 17.9]
Primavera Unifier - Version 17.7 to [Release 17.7 to 17.9]
Information in this document applies to any platform.


When creating new Record for a Business Process (BP) that has a workflow configured for conditional routing, the following error occurs within the Unifier mobile application:

Unable to create record. Cannot create workflow process.

The issue can be reproduced at will with the following steps:

1. Login into the Unifier mobile application.
2. Navigate to the Shell and then drill down to the affected BP.
3. Attempt to create a new BP record


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