Thumbnails Are Not Displayed In Agile Web Client. Thumbnails Are Enabled Via MCAD Connector

(Doc ID 2312116.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Agile PLM MCAD Connector - Version 3.4.0 to 3.5.0 [Release 3.4.0 to 3.5.0]
Oracle Agile PLM Framework - Version 9.3.4.0 to 9.3.5.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When setting up thumbnail generation with EC for SolidWorks files, thumbnails are generated with the options
UploadThumbnailsecs
PublishAttachmentsany
in the CAXConfig.xml file.
When the thumbanil is generated for a new file the Master thumbnail is set to the .STEP file
when version 2 of file above is checked in the Master thumbnail is set to .X_T.

EXPECTED BEHAVIOR

Expect the Master thumbnail be set to the same file format

STEPS

1. Enable thumbnail generation via EC
2. Checkin a SolidWorks file via EC
3. Thumbnail is generated and Master thumbnail is set to .STEP file
4. Checkout and check back in to create new version now the Master thumbnail is set to .X_T.

Cause

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