Scheduler Did Not Assign Work As Expected After Suspending an Activity

(Doc ID 2312148.1)

Last updated on OCTOBER 05, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.3.0.1.0 [Release 2.2 to 2.3]
Oracle Real-Time Scheduler - Version 2.2.0.3.0 to 2.3.0.1.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

One of the crews had a fully booked shift of assigned work. The Crew suspended a Field Activity and the Return time was set to 3pm. It appears all assigned work became unassigned at that time and the shift showed a gap in the shift schedule.  Work should have filled-in between.

Cause

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