Scheduler Did Not Assign Work As Expected After Suspending an Activity
(Doc ID 2312148.1)
Last updated on NOVEMBER 14, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 2.2 to 2.3]
Oracle Real-Time Scheduler - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.
One of the crews had a fully booked shift of assigned work. The Crew suspended a Field Activity and the Return time was set to 3pm. It appears all assigned work became unassigned at that time and the shift showed a gap in the shift schedule. Work should have filled-in between.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!