Open Item - Credit From Over Payment SA Is Not Moving To New Bill And Not Creating Match Event

(Doc ID 2312518.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Goal

We have setup open item accounting for our commercial customer and facing an issue while setting up bills and payments.

Detailed Problem :-

Created first bill and maid equal amount of payment. All match event got balanced and current balance of account became zero.

Now cancelled the bill using credit note , this created an Excess credit SA and customer current balance became in credit.

Now we again created a bill of same duration and this time there remains an unmatched Event on bill even though we have

We want to under stand how and when the Unmatched Item will get matched and balanced. Excess credit SA remain stopped and does not closed.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms