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Open Item - Credit From Over Payment SA Is Not Moving To New Bill And Not Creating Match Event (Doc ID 2312518.1)

Last updated on OCTOBER 30, 2023

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


We have setup open item accounting for our commercial customer and facing an issue while setting up bills and payments.

Detailed Problem :-

Created first bill and maid equal amount of payment. All match event got balanced and current balance of account became zero.

Now cancelled the bill using credit note , this created an Excess credit SA and customer current balance became in credit.

Now we again created a bill of same duration and this time there remains an unmatched Event on bill even though we have

We want to under stand how and when the Unmatched Item will get matched and balanced. Excess credit SA remain stopped and does not closed.


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