Document Font/Style Changes After Performing a Web Edit

(Doc ID 2312839.1)

Last updated on OCTOBER 06, 2017

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Document Manager

ACTUAL BEHAVIOR
---------------
Users performs an Edit on a document.
Changed are saved back to the DMS as new version.
Users downloads the new version however the font/styles are different.


EXPECTED BEHAVIOR
-----------------------
Users performs an Edit on a document.
Changed are saved back to the DMS as new version.
Users downloads the new version with the same font/styles.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User login to DMS.
2. Locates the document and perform an edit.
3. Make changes to the document.
4, Saves changes back to document.
5. Download the same document however the font/styles has changed.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Production Environment.
Client is running EC 10.5.0
Server is running EC 10.3.0

Cause

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