Users Receives Blank Page when Using Edit Function with IE11 + IStream DM Server 63 SP3

(Doc ID 2312857.1)

Last updated on OCTOBER 06, 2017

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Document Manager

ACTUAL BEHAVIOR
---------------
After upgrading from both their UAT + PROD environments from IDM 63 SP2 --> IDM 63 SP3.
The users have been unable to EDIT the document from the DMS (using the EDIT) function.
The users encounter a blank page.


EXPECTED BEHAVIOR
-----------------------
The users should be able to EDIT the documents from the DMS


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Web Client.
2. Navigate the Enterprise Workspace.
3. Locate document and select the Edit function.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to properly use the Edit function from the DMS.
As a workaround, users have to use the Download function then use the Save/Open options on the File Download dialog box.

Cause

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