Item Ticket Printing Fails with Web Service Call Error in SIM

(Doc ID 2313073.1)

Last updated on OCTOBER 06, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.

Goal

In Store Inventory Management (SIM) application, find that, while printing the ticket or shelf label from SIM, it fails with below error.

oracle.retail.sim.common.core.SimServerException: Error calling web service method: TicketPrintingExternalService.runReport
at weblogic.utils.StackTraceDisabled.unknownMethod()
Caused by: oracle.retail.sim.common.core.SimServerException: Error calling web service method: TicketPrintingExternalService.runReport
... 1 more

This document provides step by step instructions to resolve the above errors while printing Item Tickets and/or Shelf Labels.

Solution

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