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Postal Code %1 Does Not Have A Corresponding Record On The Postal Defaults (Doc ID 2313967.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.6]
Information in this document applies to any platform.


On : C2M version, CI - Customer Information

When attempting to complete an order using new premise without postal code,
the following error occurs.
We’ve are getting the below error in C2M

Postal Code %1 does not have a corresponding record on the Postal Defaults

The issue can be reproduced at will with the following steps:
1. Go to Main Menu -> Sales & Marketing -> Order +
2. Select Create New Premise and input Postal Code.
3. Click on Save.
4. Click on Complete w/o Package
5. Pop up error message is displayed as mentioned above.

The issue has the following business impact:
Due to this issue, users cannot complete an order using new premise with postal code. C2M installation does not allow using the Trend Area. So this should be allowed on system level.


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