Generic Error Message Being Returned When Using External Client And A Custom Message Is Defined.

(Doc ID 2314650.1)

Last updated on OCTOBER 05, 2017

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.25 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.0.25 version, General

As per OIPA Extensibility documentation, any ExternalClientException thrown with a User-defined Error message should result in showing the exact same message in OIPA GUI.

However, in OIPA screen, the error message is always displayed as “Exception occurred while fetching the External Client Details.” regardless of the Custom Error message used. Hence it will not be possible to show exact Producer LnA validation error (can fail due to multiple reasons) during External Client Search from OIPA GUI. Please find below for the snapshot of Extension Catch Block, OIPA screen & Log entries during this error.
 

ERROR
-----------------------
Feb 01, 2017 5:29:54 PM com.nw.extn.aims.clientCall.ExternalClientSearch retrieveClientSearchResults
INFO: Column DCL list : ProducerID
Feb 01, 2017 5:29:54 PM com.nw.extn.aims.clientCall.ExternalClientSearch retrieveClientSearchResults
INFO: Column DCL list : FirstName
Feb 01, 2017 5:29:54 PM com.nw.extn.aims.clientCall.ExternalClientSearch retrieveClientSearchResults
INFO: Column DCL list : LastName
Feb 01, 2017 5:29:54 PM com.nw.extn.aims.clientCall.ExternalClientSearch retrieveClientSearchResults
INFO: Column DCL list : AgencyName
Feb 01, 2017 5:29:54 PM com.nw.extn.aims.clientCall.ExternalClientSearch retrieveClientSearchResults
INFO: Column DCL list : TaxId
Feb 01, 2017 5:29:54 PM com.adminserver.pas.uip.ClientSearchContentUip loadClientSearchRowData
SEVERE: ExternalClientException Occurred

Cause

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