While Creating Approver Routing, Roles Are Not Displayed For The Chosen Initiative

(Doc ID 2315024.1)

Last updated on OCTOBER 06, 2017

Applies to:

Instantis EnterpriseTrack - Version 17.1 and later
Instantis EnterpriseTrack Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to configure Approval Routing in Instantis EnterpriseTrack, the system is displaying the following message:

MESSAGE

There are no roles available for this Initiative

STEPS TO VERIFY

1. As an administrative User, in Mode UAT or Production, Access Instantis
2. Navigate to Administration > Application Configuration > Routing > Approver Routing
3. Select Create New Approver Routing > Select Initiative

Changes

 

Cause

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