Invoice Report Dashboard Keeps Showing Discrepancy When Are Already Resolved

(Doc ID 2315982.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 16.0.1 version,

After resolving one discrepancy for an invoice having both cost and quantity discrepancy, you observe the invoice dashboard continues to show the resolved discrepancy as active .

You expect the resolved discrepancy to no longer show on the dashboard


The issue can be reproduced at will with the following steps:

1. Create a PO for one item
2. Receive the PO
3. Create a invoice where the item/detail has both qty and cost discrepancy
4. Solve the qty discrepancy only
5. Refresh the invoice report dashbord
6. Check that the quantity discrepancy icon continue being showed.


Cause

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