Error: "Primavera P6 Professional R8.4 Has Stopped Working" When Attempting to Login

(Doc ID 2316065.1)

Last updated on OCTOBER 13, 2017

Applies to:

Primavera P6 Professional Project Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into the software the data starts loading, then the following error occurs:

ERROR
-----------------------
Exception EAccess Violation in module PM.exe at 00A9A300. Access violation at address 00E9A300 in module 'PM.exe'. Read of address 00000000.

After clicking more:

Cannot find language file: comCaptions.

Then
ACTA0-1567-B
Clicking more leads to came comCaptions

Then Exception EOSError in module PM.exe at 00015669. A call to an OS function failed.

Then Primavera P6 Professional has stopped working...

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into P6

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work in the system at all.

Changes

 

Cause

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