My Oracle Support Banner

Suspense Payment Search Page Unable to Show the Suspense Payments in Billing Care (Doc ID 2316499.1)

Last updated on JUNE 18, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On Oracle Communication Billing and Revenue Management(OCBRM) version 7.5.0 PatchSet 17.

In Billing Care Module, suspense payment search page, the payments that are returned from the suspense payment search query are not getting displayed.Instead, "no results found" is getting displayed.

Steps to reproduce:

1. In CustomConfigurations.xml file, set paymentsuspense.pagination.size parameter to 3.
2. Have around 5 - 6 suspense payments in the system.
3. In the suspense payment search screen, start allocating the suspense payments starting from the top. Once the count of suspense payments reaches pagination size, the page displays "no results found" although there are suspense payments in the system.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.