Suspense Payment Search Page Unable to Show the Suspense Payments in Billing Care

(Doc ID 2316499.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communication Billing and Revenue Management(OCBRM) version 7.5.0 PatchSet 17.

Scenario:
In Billing Care Module, suspense payment search page, the payments that are returned from the suspense payment search query are not getting displayed.Instead, "no results found" is getting displayed.

Steps to reproduce:

1. In CustomConfigurations.xml file, set paymentsuspense.pagination.size parameter to 3.
2. Have around 5 - 6 suspense payments in the system.
3. In the suspense payment search screen, start allocating the suspense payments starting from the top. Once the count of suspense payments reaches pagination size, the page displays "no results found" although there are suspense payments in the system.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms