8.6.6.x : GRC Login Page Is Not Loading - Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/grc]]

(Doc ID 2316741.1)

Last updated on OCTOBER 11, 2017

Applies to:

Oracle Application Access Controls Governor - Version 8.6.5 and later
Information in this document applies to any platform.

Symptoms

On :  8.6.6 version, Install, Migration, Upgrade

When attempting to upgrade GRC
the following error occurs.

ERROR
-----------------------
INFO: Deploying web application directory /seapg/app01/app/seapg/aacg/apache-tomcat-7.0.47/webapps/grc
Aug 01, 2017 3:06:43 AM org.apache.catalina.loader.WebappClassLoader validateJarFile
INFO: validateJarFile(/seapg/app01/app/seapg/aacg/apache-tomcat-7.0.47/webapps/grc/WEB-INF/lib/javax.servlet_2.1.0.0_3-0.jar) - jar not loaded. See Servlet Spec 2.3, section 9.7.2. Offending class: javax/servlet/Servlet.class
Aug 01, 2017 3:06:54 AM org.apache.catalina.core.ContainerBase addChildInternal
SEVERE: ContainerBase.addChild: start:
org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/grc]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:90


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download 8.6.6.6000
2. Upgrade on 8.6.6.5020

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the instance upgraded to 8.6.6.6000 successfully

Cause

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